Shipping Policy

At Homejepi, we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains our order processing procedures, shipping rates, delivery arrangements, and shipment support for our collection of home décor and decorative accessories, including vases, mirrors, candle holders, lanterns, and other decorative items.

Please review this policy before placing your order.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Order processing includes reviewing order details, verifying shipping information, preparing products for shipment, and arranging delivery with the appropriate shipping carrier.

Processing times may vary depending on product availability, order volume, public holidays, and other operational circumstances.

Please note that order processing time is separate from shipping transit time. During peak shopping periods, promotional events, or holidays, processing may take longer than usual.

If additional information is required to process your order, we may contact you using the email address provided at checkout.

2. Shipping Destinations

Homejepi offers shipping to eligible destinations supported by our online store.

Available shipping destinations, shipping methods, and applicable charges are determined by the delivery address entered during checkout.

Please ensure that your selected country or region and complete delivery address are correct before submitting your order.

If your destination is not available at checkout, please contact us at [email protected] for assistance.

3. Shipping Rates

Homejepi offers free shipping on eligible orders and standard shipping for orders below the free shipping threshold.

Free Shipping

Orders totaling USD $39.99 or more qualify for free shipping.

Standard Shipping

Orders totaling USD $0.00 to USD $39.98 are subject to a standard shipping fee of USD $6.99.

The applicable shipping method and fee will be displayed at checkout before you complete your purchase.

Shipping eligibility is determined by the order amount and delivery destination configured in our store. If a promotion or other shipping offer applies, the terms displayed at checkout will govern the applicable offer.

All shipping rates stated in this policy are expressed in United States dollars (USD).

4. Estimated Delivery Time

Delivery times depend on the destination, product availability, shipping method, carrier operations, and other factors that may affect transportation.

Any estimated delivery timeframe provided at checkout or in a shipping confirmation is an estimate rather than a guaranteed delivery date.

Delivery may take longer during public holidays, peak shopping seasons, severe weather, customs inspections where applicable, or unexpected carrier disruptions.

We will make reasonable efforts to process orders promptly and provide shipping information when it becomes available.

5. Shipping Methods and Carriers

Orders are shipped using appropriate carriers and delivery services based on the destination, package characteristics, and available shipping arrangements.

The carrier assigned to an order may vary depending on the shipping route and service availability.

Homejepi reserves the right to select an appropriate carrier to facilitate delivery. Available shipping options and any applicable charges will be shown during checkout.

6. Order Tracking

Once your order has been shipped and tracking information becomes available, we may send you a shipping confirmation email containing the relevant tracking details.

You can use the tracking information to check the latest available shipment status through the carrier's tracking service.

Please allow time for tracking information to become active after the carrier receives and scans your package.

If your tracking information has not updated for an extended period or you have concerns about your shipment, please contact us at [email protected] with your order number so we can assist you.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your recipient name, street address, apartment or unit number where applicable, city, state or province, postal code, country or region, and contact details before completing checkout.

Incorrect or incomplete shipping information may result in delivery delays, unsuccessful delivery attempts, or the return of a package to the sender.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to assist with address corrections before the order is shipped, but changes cannot be guaranteed once processing or shipment has begun.

Additional shipping charges may apply if a package must be redirected or reshipped because of incorrect information supplied by the customer, subject to applicable law.

8. Shipping Delays and Delivery Issues

Although we work to facilitate timely delivery, circumstances beyond our reasonable control may affect shipping schedules.

Such circumstances may include severe weather, natural disasters, public holidays, customs inspections, transportation disruptions, carrier operational issues, and unusually high order volumes.

If your order appears to be significantly delayed, please contact us with your order number and tracking information, if available.

We will review the available shipment details and provide reasonable assistance in accordance with the circumstances and applicable requirements.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

9. Damaged, Missing, or Incorrect Items

We encourage customers to inspect their orders after delivery.

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us at [email protected].

Please include your order number, a description of the issue, and clear photographs of the product and packaging where appropriate.

We will review the information provided and work with you to determine an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Customs Duties and Import Taxes

For international shipments, customs duties, import taxes, and other charges may apply depending on the destination and local regulations.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for applicable import charges imposed by the destination country's authorities.

Customs inspections and clearance procedures may also affect estimated delivery times.

We recommend checking the import requirements of your destination before placing an international order.

11. Order Changes and Cancellations

If you need to change your shipping address or request an order cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped.

Once an order has been shipped, we may be unable to cancel the shipment or change the delivery address. In such cases, please refer to our Return and Refund Policy for information about the options available to you.

Any cancellation, return, or refund request remains subject to our applicable policies and mandatory consumer rights.

12. Undeliverable Packages

A package may be considered undeliverable if the shipping address is incomplete or incorrect, the recipient cannot be reached, delivery attempts are unsuccessful, or the carrier is unable to complete delivery for another reason.

If a package is returned to us, please contact our customer support team to discuss the available options.

Additional shipping charges may apply if reshipment is required due to an incorrect address or other circumstances attributable to the customer, subject to applicable law.

We will review each case individually and provide assistance where reasonably possible.

13. Contact Us

If you have questions about shipping rates, delivery estimates, order tracking, address changes, or other shipping-related matters, please contact our customer support team.

Brand Name: Homejepi

Company Name: Liangshan Ancheng Trading Co., Ltd.

Email: [email protected]

Business Address: Room A2-1-202, No. 2 Yueshan North Road, Shuipo Subdistrict, Liangshan County, Jining, Shandong Province, China

Postal Code: 272600

Website: https://homejepi.com

We appreciate your trust in Homejepi and will do our best to make your shopping and delivery experience as convenient as possible.