Return and Refund Policy

At Homejepi, we want you to feel confident when shopping for your home décor and decorative accessories. We understand that sometimes a product may not meet your expectations, and we aim to make the return and refund process as clear and straightforward as possible.

This Return and Refund Policy explains the conditions for returns, refunds, exchanges, damaged products, and order cancellations for purchases made through https://homejepi.com.

1. Return Eligibility

Homejepi accepts eligible return requests within 30 days of the date your order is delivered.

To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, and any included components where reasonably possible.

Returned products must not show signs of damage caused by improper handling, misuse, unauthorized modification, or use beyond what is reasonably necessary to inspect the item.

Proof of purchase, such as an order confirmation or order number, is required to help us identify and verify your purchase.

Please contact us at [email protected] before returning any product. We will review your request and provide return instructions if your return is approved.

2. Non-Returnable Items

Certain items may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

These may include products that have been used extensively, items damaged after delivery through improper handling, and products returned without prior authorization when authorization is reasonably required for the return process.

Products that are personalized or made to specific customer requirements may also be excluded from change-of-mind returns where permitted by law.

This policy does not limit any mandatory rights you may have under applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please contact our customer support team at [email protected] within 30 days of receiving your order.

Please include your full name, order number, the name of the item you wish to return, and the reason for your request.

If the product arrived damaged, defective, or incorrect, please also provide clear photographs of the item and its packaging where appropriate.

Our team will review your request and provide instructions regarding the return process and the appropriate return destination.

Please do not send products to our business address unless we have specifically confirmed that this is the correct return destination.

Returns sent without following the provided instructions may experience processing delays.

4. Return Shipping Costs

For returns due to a change of mind, personal preference, or ordering the wrong item, the customer is generally responsible for the return shipping costs.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns, except where otherwise required by applicable law.

If a product arrives damaged, defective, or incorrect due to an error attributable to Homejepi or its fulfillment arrangements, please contact us before returning the item.

After reviewing the circumstances, we will provide an appropriate resolution and cover reasonable return shipping costs where applicable.

We recommend using a trackable shipping service for returns, as this helps both parties verify the shipment status.

5. Damaged, Defective, or Incorrect Items

We take care in preparing orders, but we understand that problems can occasionally occur during fulfillment or transportation.

If you receive a damaged, defective, or incorrect product, please contact us at [email protected] as soon as reasonably possible after delivery.

Please provide your order number, a description of the issue, and clear photographs showing the product and its packaging where appropriate.

After reviewing the information, we may offer an appropriate solution, which may include a replacement, repair where applicable, or refund depending on the circumstances and applicable law.

You will not be required to pay return shipping costs for a confirmed fulfillment error or defective item where those costs are our responsibility under this policy or applicable law.

Please retain the original packaging until the issue has been reviewed, as it may help us assess shipping-related damage.

6. Refund Eligibility and Processing

Once your return request has been approved and the returned product has been received and inspected where a return is required, we will notify you of the outcome.

If your refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow approximately 5 to 10 business days for us to process an approved refund after the return has been received and assessed.

After we initiate the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

If you have not received your refund after the expected processing period, please contact us at [email protected] with your order number.

The amount refunded will depend on the circumstances of the return, the items involved, and any applicable legal requirements.

7. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us to discuss an appropriate resolution, which may include a replacement where available.

For requests to exchange an item because of personal preference, availability, and shipping arrangements may affect whether an exchange can be offered.

Please contact [email protected] before sending any item back so we can explain the available options.

If a direct exchange is unavailable, you may be asked to return the eligible item and place a new order.

Any exchange or replacement remains subject to applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.

If your order has already been shipped, you may need to follow the applicable return procedure after delivery.

Refunds for approved cancellations will generally be issued to the original payment method.

Cancellation rights and any applicable exceptions remain subject to relevant consumer protection laws.

9. Refunds for Promotional and Discounted Orders

Products purchased during promotions or with discount codes may be eligible for returns and refunds under the same general conditions described in this policy, unless specific promotional terms lawfully state otherwise.

If an order qualified for a promotion or discount based on a minimum purchase amount, the refund amount may be adjusted to reflect the products retained and the terms of the promotion, where permitted by applicable law.

We will explain any relevant adjustment when reviewing your return request.

10. Late or Missing Refunds

If your approved refund has not appeared in your account, please first check your payment account and contact your bank or card issuer, as financial institutions may require additional time to post the transaction.

If you have completed these checks and still cannot locate the refund, contact us at [email protected].

Please provide your order number and any available refund confirmation details so we can review the transaction status and assist you.

11. Consumer Rights

This Return and Refund Policy is intended to explain our standard return procedures and does not exclude, restrict, or replace any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Depending on your location, you may have additional rights concerning defective goods, incorrect orders, cancellations, refunds, or online purchases.

Where mandatory legal requirements provide greater protection than this policy, the applicable legal requirements will prevail.

12. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact our customer support team.

Brand Name: Homejepi

Company Name: Liangshan Ancheng Trading Co., Ltd.

Email: [email protected]

Business Address: Room A2-1-202, No. 2 Yueshan North Road, Shuipo Subdistrict, Liangshan County, Jining, Shandong Province, China

Postal Code: 272600

Website: https://homejepi.com

We appreciate your trust in Homejepi and will do our best to provide a fair, transparent, and convenient resolution to your concerns.